Senior Zoho CRM Expert (AI, Integrations, Customization & BAU Support)

Job Title: Senior Zoho CRM Expert (AI, Integrations, Customization & BAU Support)

Experience:

8–10 Years

Job Type:

Full-time

Location:

Remote / Hybrid / On-site (as applicable)

Job Summary:

We are looking for a highly experiencedSenior Zoho CRM Expert to lead CRM architecture, customization, integrations, and AI-enabled enhancements. The role involves designing scalable CRM solutions, managing complex API integrations, supporting BAU operations, and driving intelligent automation using AI technologies.

The ideal candidate will act as atechnical lead and solution architect , ensuring the CRM ecosystem is robust, scalable, and aligned with business goals.

Key Responsibilities:

CRM Design & Customization

• Lead end-to-end Zoho CRM architecture, design, and implementation
• Customize CRM modules, layouts, workflows, blueprints, and validation rules
• Dev...