Senior/Manager, Customer Experience & Service Excellence (1-year contract)

The Health Promotion Board’s vision is to make Singapore a nation of healthier people.

Come be a part of this journey if you’re passionate about creating boundary-pushing work that drives behavioral change.

You will be a part of HPB’s Customer Experience & Service Excellence, which strives to enhance service delivery and customer satisfaction across HPB’s diverse touchpoints, delivering intuitive and personalised experiences that empower our citizens to embrace holistic well-being. As we transform our customer experience delivery, you will play a key role in helping shape how CX is operationalised, measured, and continuously improved across the organisation.

As a key member of Customer Experience & Service Excellence team, you’ll have to be comfortable to put on many hats.

You will coordinate the development and implementation of CX initiatives, applying custome...