Serialization Associate (DSCSA / EPCIS / TraceLink)

As a Serialization Associate, you will serve as a front-line execution specialist responsible for investigating, resolving, and documenting DSCSA compliance exceptions across our pharmaceutical 3PL client portfolio. Working in a fast-paced, 24x6 support environment, you will own ticket resolution from triage to closure — ensuring serialization events are accurate, compliant, and fully traceable.

DSCSA Transaction & Exception Handling

• Investigate and resolve EPCIS file failures including schema errors, master data mismatches, and event sequence violations
• Validate commission events, aggregation hierarchies (SSCC to Case to Each), shipping/receiving confirmations, and returns verification events
• Review inbound and outbound EPCIS transactions for accuracy prior to retransmission
• Identify and correct mismatches in SGTIN/SSCC, GLN/SGLN, lot/expiry data, and business step inconsistencies