Service Account Manager

Service Account Manager

Dubai, United Arab Emirates | Full time | Hybrid

Responsibilities

• Efficiently manage day-to-day escalations pertaining to claims, endorsements, pre-approvals and other client inquiries.
• Communicate effectively with clients using their preferred style, employing careful listening, questioning, and critical thinking.
• Handle grievance and complaints management, proactively collaborating with key stakeholders to devise resolutions.
• Consistently support Strategic Account Managers in account retention and renewal cycles.
• Ensure TAT adherence across the operations team (endorsements, claims, pre-approvals, etc.).
• Conduct Bayzat platform and employee benefits training and drive utilization among clients.
• Organize and coordinate wellness events for clients.

Qualifications

• 2+ years of experience in a client-servicing or account‑management rol...