Job Description
We are looking for a talented Service Advisor to join our high performing team in Darwin, NT.
In this role, you will provide routine support to our East Arm Branch; including customers, end-users, distributors, and/or dealers, seeking information through various mediums.
You will make an impact in the following ways:
Document customer inquiry information within appropriate Cummins systems
Provide prompt assistance to customers through various media - Multi-Skill/Multi-channel support (Chat/Email/Phone)
Resolve non-routine customer issues through understanding Cummins processes, systems and practices
Escalate complex issues, providing documentation through process
Understand new and existing Cummins processes, systems and practices and delivers training to new hires
Contribute ideas and suggestions on how the existing processes can be made more customer c...