Service Advisor

Key Responsibilities

• Maintain high service levels, coordinating service partners.
• Scheduling of New Calls and screening of completed service calls daily.
• Daily feedback for dealer query reports.
• Debriefing of service partners, agents and Staff techs.
• Release service calls from hold when parts are issued.
• Support techs to achieve the NPS, 2 Day rate, 10 day rate and First time fix rate.
• On Sirius System run daily status report on all ASCs.
• Call customers to improve NPS rate for the branch.
• Processing of exchange to Product exchange status.
• Coordinate deliveries of service exchanges.
• Run technician stock list for audit.
• Coordinate Service calls for parts required.
• Support in counting of SCR stock and processing of SCR invoices .
• Support during year-end stock counts.

Minimum Requirements

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