Service Advisor – Sandton

Our well-known Flagship motor dealer client based in Sandton current holds a vacancy for an experienced Service Advisor.

PURPOSE OF JOB:

• To provide an excellent service by understanding the customer’s needs, providing advice, and offering solutions.
• The outcome that is produced is Satisfied Customers and will be considered successful when:
• The customer’s needs/requirements are understood, and expectations are met.
• There is sound product knowledge.
• Personalized service is provided.
• Customers are informed.

RELATIONSHIPS AND PERSONAL ACTIVITIES:

• Directly responsible to the After Service Manager and Service Manager.
• Relationships with company staff.

MAIN JOB FUNCTIONS:

• Welcome customers and capture the relevant information, assuring that client needs are addressed.
• Check vehicle in with client.
• Follow up on parts...