Service Agent Ii (Ciudad Juárez)

Job Overview
Involves the completion of administrative tasks and coordination relating to the front‐line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service.
While operational tasks may be part of these roles, the majority of time is spent on office‐based activities.
Senior Level Responsibilities
Handle escalated or more complex issues
Coordinate team activities or those of agency contract staff
Support supervisor or manager activities
Support the design, review and implementation of processes and procedures
General Job Description
Assists customers by tracing packages and answering questions regarding FedEx products and services, providing over‐the‐counter and over‐the‐phone service
Types or otherwise prepares various operations reports
Handles customers with packages in cage
Maintains and audits records and files as assigned (airway bills)
Revi...