Service and Resolution Agent

Hiring Contact Center Representative to join our team at P Square Solutions (part of Neology Inc www.Neology.Com)
Number of Open Positions 3
Experience - 0to 2 years
Shift timing based on projects Night Shift
Industry - IT Product & Services and IT Consulting
Employment Type - Full-time
Work Location - Smart City, Kochi, Kerala
Role Description
This position is responsible for answering routine telephone and case customer inquiries, data entry from pictures of vehicle license plate numbers into the image-processing software application in a customer-oriented call-center operations environment by following standard scripts and procedures. Must have an ongoing knowledge of company policies/guidelines as directed by management and must be flexible and willing to adjust to other duties of these based on business needs.
Technical Competencies

• Answers incoming calls and makes necessa...