Service Associate

JOB DESCRIPTION

Location: Hybrid (Downtown, Toronto)

Duration: 4 months

Our client, a leading financial institution in Downtown Toronto, is looking for a Service Associate to process client requests in various capacities as they relate to entitlement functions. Placing a priority on answering client inquiries immediately, mitigating any sort of deviation on path toward the resolution of such. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Typical Day in Role

• Analyze workflow processes to identify opportunities for improving operational efficiencies. Likewise, ensuring all processes properly ensure operational risks are ultimately mitigated.
• Maintaining and troubleshooting robotic process automations where applicable.
• Receiving and sending funds for purposes of allocation to client’s who are entitled both externally and internally.
• Liaison with busines...