Job Description
Summary
As a Service Authorization Specialist, you will play a key role in supporting members and providers by handling complex inquiries, processing service requests, and ensuring accurate documentation across systems. This position combines customer service, data integrity, and operational support to help maintain efficient workflows and meet service level agreements. You’ll collaborate with cross-functional teams, contribute to process improvements, and support day-to-day operations while delivering a high level of service in a fast-paced healthcare environment.
Your role in our mission
Handles complex customer inquiries via phone and written communication, providing timely resolution or escalation as needed.
Researches, documents, and processes requests while accurately updating account histories and maintaining proper records.
Performs data entry, document matching, and...
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