Service Business Development Center Associate (BDC)

North County Ford is seeking an Automotive Business Development Associate to join our team.

The BDC Associate is responsible for receiving all incoming service calls, establishing relationships with customers and scheduling appointments for the Service department.

You will find that you are given the knowledge and tools necessary to succeed.

We offer you a challenging career where you will have the opportunity to grow professionally.

What are the day-to-day responsibilities?

Receiving inbound sales phone calls and Internet leads Identifying the client's needs and scheduling appointments Placing outbound phone calls to potential leads Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration.

Contacting clients prior to appointment date to confirm appointment Following up post visit to ensure customer satisfaction Maintaining current knowledge of all promotio...