Service Charge Officer

Park Street, London Bridge - Hybrid (2 days, 3 days WFH)

Would you like to join Hyde as a Service Charge Officer?

We are looking for a customer‑focused and detail‑oriented Service Charge Officer to join our Service Charge Team. You will ensure service charges are calculated accurately, communicated clearly and managed efficiently, while providing excellent customer service to our leaseholders and residents.

What you’ll be doing

• Produce accurate service charge statements, including estimates and actuals
• Manage service charge enquiries providing clear, timely and customer‑focused responses
• Prepare clear and easy‑to‑understand service charge breakdowns and explanations
• Calculate service charge provisions, reserves and sinking funds linked to planned works and refurbishment programmes
• Analyse and reconcile service charge cost data, ensuring costs are correctly allocated and reasonably incurred
• Monitor ser...