Service Delivery Coordinator

About the Role The Service Delivery Coordinator (SDC) is a critical operational role within Teceze's delivery model. Working alongside Service Delivery Managers (SDMs), the SDC is responsible for the day-to-day coordination of field engineers, timesheets, billing data, attendance management, and work order tracking. The SDC is the operational backbone of account delivery — ensuring nothing falls through the cracks between a job being completed and an invoice being raised. Key Responsibilities Coordinate daily engineer attendance — confirm site arrivals, log absences, arrange backfill Collect, verify, and submit engineer timesheets weekly for payroll and billing Maintain work order and dispatch records in the FSM platform Compile and submit weekly billing data to the SDM and Finance team Track open service tickets and provide status updates to the SDM Schedule and coordinate engineer site visits, logistics, and access arrangements Maintain accurate records of all ongoing project activit...