Service Delivery Coordinator

FAIR Consulting Group (Australia) | Permanent Position

Karachi, Pakistan | Posted on 29/06/2026

Service Delivery Coordinator

The Service Delivery Coordinator is responsible for the day-to-day operational management of the FAIR Consulting Group AMS service desk. Working within the Offshore Delivery Centre, this role ensures that client incidents, service requests, and change tickets are handled efficiently, that SLA commitments are met, and that customers receive timely, professional communication throughout the lifecycle of every engagement. The Coordinator acts as the operational backbone of the AMS team, supporting the Service Delivery Manager in producing performance reports and driving continuous service improvement.

About the role

Service Desk Operations

• Act as the first point of contact for customer queries received via phone, email, and the ticketing portal.
• Log, categorise, and prioritise incoming inc...