Service Delivery Engineer - IT Operations & SLAs

A leading IT services provider in Abu Dhabi is seeking a Service Delivery Engineer to ensure the effective delivery and improvement of IT services. This role includes managing incidents, monitoring performance, and coordinating with vendors to meet service quality standards. The ideal candidate will have a Bachelor's degree in a relevant field and 3–7 years of experience in IT service delivery, along with strong communication skills and familiarity with ITIL best practices.
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