Service Delivery Lead — ITIL-Driven Process Maturity & SLA

Hammerjack Pty Ltd is looking for a Service Delivery Process Lead in the Philippines to establish and govern service delivery processes within SupportOps. This role ensures ITIL-aligned practices, maintains the service catalog, and drives SLA compliance.

The ideal candidate will have 5-7 years of experience in service delivery and be proficient with tools like ServiceNow and Power BI. Join us to build operational maturity and make a significant impact!