Service Delivery Manager

Job Description:

• Client Relationship Management: 
• Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns.  
• Service Level Agreement (SLA) Management: 
• Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service delivery.  
• Team Leadership: 
• Leading and motivating service delivery teams, assigning tasks, and providing coaching and support to ensure optimal performance.  
• Performance Monitoring: 
• Defining key performance indicators (KPIs), tracking service delivery metrics, and analyzing data to identify areas for improvement.  
• Issue Resolution: 
• Managing esca...