Service Delivery Manager (Retail Operations)

<p><b>Job Description: Service Delivery Manager (Retail Operations)</b></p> <p><b>Role Overview</b></p> <p>We are seeking an experienced Service Delivery Manager to oversee end-to-end service operations for a retail client. This role is responsible for ensuring high-quality service delivery, operational stability, and continuous improvement across business-critical services. The ideal candidate will bring strong expertise in service management, ITIL practices, client stakeholder management, operational excellence, financial operations, and third-party/vendor coordination to deliver excellent customer outcomes.</p> <p><b>Key Responsibilities</b></p> <ul> <li>Service Operations Management <ul style="list-style-type:circle"> <li>Manage day-to-day service operations for the retail client, ensuring service stability, reliability, and performance.</li> <li>Ens...