Service Delivery Manager Server & Storage

Job Title: Service Delivery Manager – Server & Storage

Location: Richmond, VA (remote)

Employment Type: Contract

About the Role

We are looking for a motivated and detail-oriented professional to join our client's team in the infrastructure sector. In this role, you will contribute to the operational delivery of infrastructure services, ensuring stable, secure, and reliable service availability while acting as the primary liaison between business stakeholders, managed service providers (MSPs), and internal technology teams.

Responsibilities

• Oversee daily operations of infrastructure services, ensuring availability, reliability, and performance meet agreed SLAs and OLAs.


• Act as the primary operational interface with Managed Service Providers and enforce contractual SLAs, KPIs, and penalty/credit mechanisms.


• Serve as a single point of contact for business units regarding infrastru...