Service Delivery Planning Analyst

Tactical Resource Planning Analyst

Job Summary

The Tactical Resource Planning Analyst is responsible for workforce planning, capacity management, and operational resource optimization. This role ensures customer commitments are met by aligning workforce availability, demand forecasts, and operational requirements while supporting cost-effective service delivery.

Job Roles & Responsibilities

• Monitor demand, backlog, and due-date performance, and adjust capacity plans to meet service commitments.
• Develop and maintain weekly resource plans, capacity settings, and workforce allocation strategies.
• Collaborate with Dispatch, Field Operations, and Leadership teams to support workforce planning and execution.
• Manage partner capacity requirements and recommend actions to address resource gaps and operational constraints.
• Analyze workforce performance, prep...