Service Delivery & Quality Assurance Officer, Shared Services Centre at Plan International

Confidential · Kenya, Kenya, Kenya

Location

Kenya

Job Type

Full-Time

Posted

June 24, 2026

Job Description

Job Description
Plan International was founded over 75 years ago with a mission to promote and protect the rights of children. The organisation was set up by British journalist John Langdon-Davies and refugee worker Eric Muggeridge in , with the original aim to provide food, accommodation and education to children whose lives had been disrupted by the Spanish Civil W…

Service Delivery & Quality Assurance Officer, Shared Services Centre
ABOUT THE ROLE
The Services Delivery Quality Assurance Officer is responsible for designing and implementing quality procedures and standards, assessing team and client requirements, and ensuring these are met. This role will support the SSC management in building and implementing decisions relating to quality objectives by creating and maintaining quality reports and dashboards and in creating, monitoring, and reviewing of KPIs and SLAs among others.
ACCOUNTABILITIES
    

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