Service Delivery Support Technician

Job Description
Key Responsibilities
Hardware Screening & Deployment
 • Identify and evaluate appropriate hardware models for store deployment.
 • Collaborate with vendors on installation, staging, driver requirements, and rollout readiness.
 • Partner with cross-functional teams to resolve issues before and during hardware rollouts.
 • Document quality assurance processes and installation procedures.
 • Monitor hardware returns from stores and work with OEMs to identify and resolve defects.

rvice Delivery & Support
 • Provide support and documentation for retail store technologies and devices, including POS, printers, digital displays, cameras, and overhead music systems.
 • Respond to inquiries via phone and email within established Service Level Agreements (SLAs).
 • Track, manage, and resolve cases using ServiceNow and NCR @YS Portal.

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