Service Design Analyst

Job Description

We’re looking for a Service Design Analyst to join our GFIT Application Services team. In this role, you’ll play a key part in shaping and delivering service support processes that ensure new and changing IT services are seamlessly integrated into business-as-usual operations.If you’re passionate about service excellence and enjoy working collaboratively across teams, this could be the perfect opportunity for youWhat you’ll be doing:

Designing and delivering service support processes aligned with best practice and strategic objectives

Ensuring onward run and maintain support requirements are agreed within Service Designs

Producing service support artefacts including operating procedures, team interfaces and service knowledge

Building and maintaining strong relationships with stakeholders to ensure effective delivery

Providing input for new and changing services in the GFIT Service Catalogue throughout the lifecycle<...