Service Designer_Q2 27

Infosys · hyderabad city taluka, sindh, Pakistan

Location
hyderabad city taluka
Job Type
Full-time
Posted
July 04, 2026

Job Description

Roles and Responsibilities

  • Demonstrated experience in understanding and navigating the B2B sales process, including lead generation, negotiation, and deal closure.
  • Proven ability to facilitate workshops, engage senior stakeholders, and solve complex problems through collaborative methods.
  • Expertise in mapping current-state processes (“as‑is”) and designing future-state processes (“to‑be”), including detailed journey maps and service blueprints.
  • Strong skills in conceptualizing and articulating a clear vision for service and product offerings, ensuring alignment with business goals and customer needs.
  • Ability to translate detailed journey maps into high‑level features and requirements while working closely with Product Managers and Tech Leads to develop comprehensive roadmaps.
  • Practical experience with Salesforce, including an understanding of its capabilities and how it can be leveraged to enhance service design an...

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