Job Description
**Responsibilities**:
- Provides superior customer service by being courteous, knowledgeable, and professional
- Creates a positive customer service experience and build strong relationships through active listening, ensuring timely resolution or escalation, communicating promptly on progress and handling customers with a professional attitude
- Troubleshooting connectivity issues for remote users
- Answer incoming technical requests, quickly analyze, test and resolve the issue
- Log incidents and service requests using our Incident Management System to track the progress of the request:
- Identify and classify incident types and service interruptions
- Record incidents cataloging them by symptom and resolution
- Utilize enterprise level knowledge of Operating Systems and Directory services to troubleshoot and resolve customer issues.
- Windows 10 and 11
- Mac OS
- Windows Server
- Azure Active Directory
- Utilize knowledge of Micr...