Service Desk Agent I: Incident & SLA Champion

iOCO Pty Ltd in Midrand is seeking a proactive Service Desk Agent to manage incident responses, system monitoring, and client communication. The ideal candidate has strong customer service skills, experience in call centre operations, and qualifications including A+ and ITIL v3 certification. Responsibilities include ensuring adherence to Service Level Agreements, effective incident logging, and collaborating with team members to provide excellent service delivery.
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