Home / vacancy / Service Desk Analyst

Service Desk Analyst

BESIX Infra · Australia, Queensland, Australia

Location
Australia
Job Type
Full-time
Posted
June 06, 2026

Job Description

Job Description


BESIX Watpac is seeking a Service Desk Analyst to join our Information Technology team, based in our head office in Fortitude Valley. You will be a key resource providing exceptional delivery of Information Technology operations to our teams and provide service to improve business outcomes.

This role will be responsible for:

  • Provide first point of contact and log all incoming Service Desk incidents and service requests in the call logging system, with comprehensive details.
  • Respond to and resolve incidents / service requests within agreed Service Levels.
  • Provide first and second level technical and desktop support to the business including installation, configuration and deployment.
  • Train staff on the use of hardware, software and remote access used throughout the business.
  • Maintain the IT Asset Register to manage provision, recovery or retirement of IT assets. This includes ordering, allocation an...

    • Ready to Apply?

    Submit your application for Service Desk Analyst at BESIX Infra

    Apply Now