Service Desk Analyst: Frontline IT Support & Troubleshooting

A technology solutions provider in Ottawa is looking for a Service Desk Analyst to enhance the end-user experience through technical support. Responsibilities include diagnosing issues, providing Level 1 and Level 2 support, and maintaining IT service management processes. Candidates should have 1-3 years of help desk experience, knowledge of Microsoft OS and hardware troubleshooting, as well as experience with Service Now. A post-graduate certificate in IT or related discipline is preferred. Competitive salary and benefits offered.
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