Service Desk Analyst I

## Service Desk Analyst IApplylocations: Philippinestime type: Full timeposted on: Posted Todayjob requisition id: R5737Make a difference. Be happy. Grow your career.IT SERVICE DESK AGENT IThe IT Service Desk Agent provides level 1 support to organizations by answering, calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team.Key Responsibilities* Providing a high level of professionalism and customer service* Serving as first point of contact for end users seeking IT assistance* Supporting various technology and software such as Windows 10, Microsoft Office products (Word, Excel, PowerPoint, Outlook), network connectivity, VPN connectivity, Citrix, and Mobile Device Management* Responding to end users with an analysis of their needs through qualifying questions over the phone and may use remote applications to diagnose the needs* Performing remote troubleshooting through technical diagnostic techni...