Location
kuala lumpur
Job Type
Full-time
Posted
May 30, 2026
Job Description
Role:
Service Desk Engineer
Location:
Seremban, Malaysia
Job Description:
- Knowledge and troubleshooting skills in Windows and Microsoft Office 365
- Experience with Service Desk management tools such as ServiceNow, Workspace One, JAMF, Intune
Desired Skills:
- Good communication and customer interaction skills
- Provide technical support to meet end users’ satisfaction
- Monitor and respond rapidly and effectively to requirements from users through the IT Service Desk
- Monitor Service Desk ticket assignment and prioritize based on impact
- Modify configurations, utilities, and software default settings on local workstations
- Maintain and utilize Service Desk tracking software
- Document internal procedures
- Install, test, and configure new workstations with peripheral equipment and software
- Escalate issues that are outside ...
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