Service Desk Analyst - Level 1

Confidential · Toronto, Ontario, Canada

Location

Toronto

Job Type

Contract

Posted

March 13, 2026

Job Description

  Service Desk Analyst I 
 Division: Corporate
 Work Status: Full-Time
 Location: Toronto (Downtown)
  About the Role: 
 Reporting to the Manager, Service Desk, you will be responsible for the following:
  Responsibilities: 
 Provide first level support, initial triaging and analysis of incoming IT requests and issues submitted to the Service Desk
 Ensure all requests to the Service Desk are properly categorized and documented into the Service Desk ticketing system
 Work with Service Desk team and other technology groups to ensure requests are handled in a timely manner by assigning and escalating tickets to the appropriate service queues if a resolution cannot be reached at first level
 Assist with moves, desk side support or other technology related projects where required
 24/7 work required (on-call rotation)
  About You 
  What We Need From You:
    

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