Service Desk Analyst

Fidel Consulting KK · Yokohama, Aomori Prefecture, Japan

Location
Yokohama
Job Type
Full-time
Posted
June 29, 2026

Job Description

Appealing Points:



  • Build strong hands-on experience in IT support and operations Gain solid troubleshooting and IT operations experience through hands-on Service Desk and Helpdesk responsibilities.

  • Work with structured processes using ServiceNow Develop professional ITSM skills by managing incidents, SLAs, and KPIs using ServiceNow in a standardized support environment.

  • Customer-focused role with exposure to critical incident handling Contribute to customer satisfaction while working closely with teams to re...

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