Job Description
Service Desk Consultant - 6/12 MonthContract -Potchefstroom
Grade 12 / Matric certificate.
A+ and/or N+ certification or equivalent IT support qualification.
Minimum 1- 3 years of experience in a Service Desk or IT Support environment.
Strong understanding of:
Windows Operating Systems
Microsoft 365
Basic networking
Preferred Qualifications
ITIL Foundation Certification
Experience with service management platforms such as:
ServiceNow
Freshservice
JIRA Service Management
Exposure to:
Active Directory
VPNs
Endpoint security tools
Key Responsibilities
Provide first-level technical support for hardware, software, networking, and business applications.
Accurately log all support calls and service requests in the service management system.
Triage and resolve incidents and service requests where possible,...
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