Service Desk Coordinator

Location: Warrington

Hybrid Working

Salary: £30,000-£35,000

As a Service Coordinator at IT365, you will be responsible for keeping service delivery moving, controlled, and aligned to customer expectations. This is a central role that sits between the Service Desk, Projects, and Leadership teams. Your focus is not technical delivery, but ensuring the right work is prioritised, scheduled, tracked, and completed to a high standard.

You will coordinate service desk activity, support project delivery, and maintain oversight of service performance – making sure nothing stalls, slips, or gets lost. This role is critical to scaling our service without overloading engineers, by creating structure, visibility, and accountability across all delivery activity.

Service Desk Coordination & Dispatch

• Own the flow of work across the Service Desk
• Prioritise, assign, and monitor tickets and requests
• Balance workload across engineers...