Service Desk Coordinator

The Service Desk Coordinator serves as the central point of coordination for Central Glass’s Service Department, acting as the primary liaison between customers, the Field Operations Coordinator and other internal teams.  This role is responsible for managing incoming service requests (both commercial and residential), scheduling and dispatching technicians, maintaining accurate job documentation, and ensuring timely, professional communication throughout the service lifecycle.

 

The Service Desk Coordinator plays a critical role in keeping service operations running efficiently by prioritizing requests, tracking job status, supporting billing readiness, and ensuring service work is properly documented from intake through close-out.  Success in this role requires strong organizational skills, attention to detail, clear communication, and the ability to manage multiple priorities in a f...