Service Desk Engineer (English+ Mandarin)

We are seeking a Service Desk Engineer to provide first-level technical support for end users across desktop, laptop, VDI, and network environments. The successful candidate will be responsible for troubleshooting hardware and software issues, supporting Active Directory administration, resolving connectivity problems, and ensuring a high level of customer satisfaction through effective incident management.

Requirements

2–4 years of experience in Service Desk, Help Desk, or IT Support roles

Strong knowledge of End User Computing (EUC) devices, including laptops, desktops, and VDI environments

Experience providing technical support via phone, email, and remote support tools

Hands-on experience troubleshooting hardware, software, network, and VPN connectivity issues

Knowledge of Active Directory user administration and desktop engineering

Experience with VMware and VDI troubleshooting

Familiarity with Remote Desktop support...