Service Desk Engineer

Job Title: Service Desk Engineer Experience: 2 - 7 Years Shift: 24*7 shift Work Mode: All 5 days in office Office Location: Marathahalli, Bengaluru (Client Office) We at Coforge are hiring Service Des k Engineer with the following skill-set: The Service Desk Agent serves as the primary point of contact for all IT support needs, providing timely assistance to users and ensuring the smooth operation of systems, applications, and devices. The Service Desk Analyst is the first point of contact for end‑user technical support across endpoints and collaboration tools. The role requires strong technical troubleshooting skills, effective communication, and a customer-focused approach. Key Responsibilities Handle IT incidents and service requests via phone, email, chat, or ticketing tools in a 24x7 environment. Log, classify, prioritise, and resolve issues within defined SLAs. Troubleshoot hardware, software, network, login/access, and Office 365-related problems. Perform account management task...