Job Description
About the Role:
IT Support Analyst is responsible for providing Level 1 and Level 2 technical support to Client across Mexico, Canada and Romania branches, operations centers, and corporate offices. This role ensures timely resolution of IT incidents, service requests, and user issues while maintaining compliance with U. S. banking regulations, cybersecurity standards, and internal IT policies.
What's this role about ?IT Support and Breakfix Technicia n7+ years of Phone/Customer support experience Mandatory with excellent communication skill s6+ years of Windows Technical Service desk experience is necessar y Expertise Windows 11 and basics of Windows Serve r Advanced knowledge with the following: Windows, AD, VMWare, Exchange, MECM, SCOM etc. , ITSM ticketing tools such as Ivanti, Service Now etc.,-MUS TUser password reset/account unlock/creation for Active Directory, Horizon, Business applications etc. , Remote desktop connectivity applications, Windows e...