Service Desk Engineer

Join DayOne – Shaping the Future of Data Infrastructure. DayOne is a global leader in the development and operation of high‑performance data centers. As one of the fastest‑growing companies in the industry, we’re built a robust presence across Asia and Europe and we’re just getting started.

• Fixing hardware, software, and networking issues.
• Responding to general IT requests.
• Ensuring security software is kept up to date.
• Maintaining an updated inventory of software, hardware, and resources.
• Able to work independently and in a team environment.
• Performing any other IT related duties assigned.
• Performing after‑hour on‑call work when necessary.
• Support remote users problem from Branches where necessary.
• Prepare log tickets on any user’s request attended and close the ticket upon issue resolved.
• Prepare a resolution after each log ticket has been done.
• Documenting...