Location
McLean
Job Type
Full-time
Posted
June 15, 2026
Job Description
**Overview**
We are looking for a **Service Desk Functional Analyst** to help with the configuration, optimization, and continuous improvement of our service desk. This role is key to ensuring that our technology infrastructure and business processes are aligned and operating at peak efficiency.
The ideal candidate will meet with customer to design and optimize service desk workflows, configure Service Requests in our service catalog, and identify opportunities for automation that improve efficiency and user experience.
**Contributions**
+ **Business Process Improvement-** Collaborate with key stakeholders across departments to understand business requirements and translate them into service desk workflows and process enhancements.
+ **Service Desk Administration & Configuration-** Configure and maintain service catalog requests and workflows.
+ Design and implement automated IT processes, notifications, approvals, etc. to streamline se...
We are looking for a **Service Desk Functional Analyst** to help with the configuration, optimization, and continuous improvement of our service desk. This role is key to ensuring that our technology infrastructure and business processes are aligned and operating at peak efficiency.
The ideal candidate will meet with customer to design and optimize service desk workflows, configure Service Requests in our service catalog, and identify opportunities for automation that improve efficiency and user experience.
**Contributions**
+ **Business Process Improvement-** Collaborate with key stakeholders across departments to understand business requirements and translate them into service desk workflows and process enhancements.
+ **Service Desk Administration & Configuration-** Configure and maintain service catalog requests and workflows.
+ Design and implement automated IT processes, notifications, approvals, etc. to streamline se...