Service Desk Intern: Analytics & Records Support

Key Accountabilities & Responsibilities

• Support in daily analysis and reporting on tickets opened and closed, including preparation of weekly summary status updates.
• Assist with bond review and documentation processing related to cash collateral refunds.
• Review, update and maintain standard email and phone response scripts used by ASD (past and ongoing) to ensure accuracy and ease of reference.
• Support the team with daily indexing task to ensure records are properly maintained.