Service Desk Junior Analyst

Lenovo · Indaiatuba, State of São Paulo, Brazil

Location

Indaiatuba

Job Type

Full-time

Posted

June 13, 2026

Job Description

Description and Requirements

Role Overview
The Service Desk Analyst – Level 1 is the first point of contact for end users, responsible for triaging issues, logging tickets, and ensuring a smooth and professional support experience. This role plays a critical part in ensuring users have confidence their issues are being handled efficiently and effectively.
Key Responsibilities
Receive and manage incidents via phone, email, and webchat in line with established procedures
Accurately log all incidents and service requests in Lenovo’s ITSM system
Triage inbound requests, ensuring clear issue definition and complete ticket documentation
Classify incidents and requests according to standard operating procedures (SOPs)
Assign tickets to appropriate resolver groups for action
Communicate next steps and updates to end users
Follow escalation procedures ...
        

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