Service Desk L1 Agent (On-site - Ghent)

D-ploy · Ghent, Flanders, Belgium

Location

Ghent

Job Type

Full-time

Posted

June 25, 2026

Job Description

We are currently looking for a Service Desk / Onsite IT Team Lead to join our team in Ghent.
This is a hands-on leadership role combining daily coordination of onsite IT resources with direct involvement in operational support activities such as incidents, service requests, ticket follow-up, and continuous service improvement.
The ideal candidate is a senior IT support professional with strong customer focus, solid technical troubleshooting skills, and the ability to bring structure, ownership, and quality into daily IT operations.

Task and Responsibilities:
Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
Meticulous documentation of end user issues in ITSM tool
Adherence to processes and knowledge documents
Ticket backlog management
Continuous service improvement activities – knowledge script creation, training document updat...
        

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