Service Desk Officer | Expressions of Interest

Are you an experienced Service Desk Officer looking for your next opportunity? We regularly work with government clients seeking skilled ICT support professionals to join dynamic and collaborative teams throughout the year.

YOU | You bring solid experience in ICT support and customer service, along with the ability to thrive in fast-paced environments. You will also bring:

• Excellent written and verbal communication skills
• Strong problem-solving ability through investigation, research, and consultation
• Proven experience delivering high-quality customer service in an ICT service desk environment
• Ability to manage competing priorities, meet deadlines, and maintain accuracy under pressure
• Experience working with call management, support tools, and knowledge management systems
• Ability to document procedures and maintain accurate records
• High level of discretion when handling sensitive and confidentia...