Service Desk - Process Trainer

Qualifications

• 1. Technical Background (Strong technical background in IT Service management, with experience in service desk operations)
• 2. Good Presentation and training delivery skills
• 3. Should also be familiar with various ticketing systems, cybersecurity principles, and remote support tools
• 4. Proven experience in designing, developing and delivering training programs
• 5. Prior experience in maintaining and analyzing historic training data is highly desirable
• 6. Experience in Creating SOPs and Knowledge Base Articles
• Experience in working in Service Desk Environment.
• Excellent Communication skills, Presentation and Interpersonal skills
• Ability to adapt to changing priorities, technologies according to business needs
• Ability to manage stakeholders and be responsive to business urgency
• Self-starter– Must be able to start and manage multiple tasks at the same time...