Service Desk, Subject Matter Expert

5100 Kyndryl Solutions Private Limited · Bengaluru, Karnataka, India

Location
Bengaluru
Job Type
Full time
Posted
June 17, 2026

Job Description

Description

A subject matter expert in Digital Workforce Services processes, and for their assigned areas, ensure quality delivery within defined guidelines / processes & procedures, identify process and program defects/ issues & develop recommendations, ensure process improvement & documentation, encourage learning / continuous improvement via 360-degree feedback, gain buy-in from appropriate stakeholders, and manage the implementation plans required to realize the improvements identified. to drive agile practices & projects.

Responsibilities

  • Service Delivery: Individuals assigned to this JR/S are subject matter experts in Digital Workforce Services processes, and for their assigned areas, ensure quality delivery within defined guidelines / processes & procedures, identify process and program defects/ issues & develop recommendations, ensure process improvement & documentation, encourage learning / continuous improvement via 36...
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