Service Desk Supervisor

Position Summary

/ Career Interest:The Service Desk Supervisor is responsible for assisting the Service Desk Manager in the everyday activities related to the HITS Service Desk ensuring productivity, while maintaining an outstanding level of customer service to our customers.
The Service Desk Supervisor will be responsible for proactive planning, supporting and organizing the Service Desk to be flexible and adaptable. This individual will serve as the primary trainer for the HITS Service Desk and is an internal escalation point for issues within the Service Desk. They will be responsible for updating all documentation related to the processes and procedures related to the Service Desk.
The Service Desk Supervisor will also assist in the creation and revising of daily, weekly, and monthly reports concerning metrics and goals of the Service Desk, in order to identify trends and areas of improvement.
The Service Desk Supervisor will act as the KCS coach...