Service Desk Team Lead: Elevate IT Support

Dormont Manufacturing Co in Madrid is looking for a motivated Service Desk Team Lead to manage and develop a team of Process Controllers and Service Desk Experts. The role includes ensuring service delivery standards for incident and request management while establishing strong customer relationships.

Qualified candidates should have a high school diploma, relevant IT experience, and at least two years in a leadership role. Skills in ITIL standards and tools like ServiceNow are preferred.