Service Desk Team Lead — IT Support & SLA Champion

alphaeus pte. ltd. is seeking a Service Desk Manager to lead a team in providing first-level technical support. This role requires managing escalations, ensuring high levels of customer service, and overseeing incident management.

The ideal candidate will have a diploma in IT, at least 3 years of end-user support experience, and 2 years in a leadership role. Knowledge of Windows environments and Active Directory is essential. Flexible shift work is required, including weekends.